Refund Policy Online Orders

We value your satisfaction and aim to provide the best products and services possible. We understand that there may be instances where you need to request a refund for your online order. Please take a moment to review our refund policy to understand the procedures and conditions.

1. Refund Eligibility:

We offer refunds under the following circumstances:

a. Order Cancellation: If you wish to cancel your order before it has been processed or shipped, please contact us as soon as possible. We will issue a full refund for orders canceled within 3 days of placement.

b. Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 3 days of receiving your order. We will arrange for a refund or replacement, depending on your preference and product availability.

c. Incorrect Items: If you receive items that are different from what you ordered, please contact us within 3 days of receiving your order. We will either send the correct items or issue a refund.

2. Refund Process:

To request a refund, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team via store contact email or phone number with your order number and a clear description of the issue.

b. Provide Evidence: For damaged, defective, or incorrect items, please provide clear photographs of the problem to help us assess the situation accurately.

c. Review and Approval: Our team will review your refund request and may require additional information if necessary. We will notify you of our decision regarding your refund request.

d. Refund Issuance: If your refund is approved, we will initiate the refund process. Refunds will be processed through the same payment method used for the original order unless otherwise specified.

3. Non-Refundable Items:

a. Change of Mind: We do not offer refunds for orders where the customer changes their mind or is dissatisfied with the product but the product is as described and not defective.

b. Shipping Costs: Shipping fees are non-refundable unless there was an error on our part in shipping the incorrect items or if the items arrived damaged or defective.

4. Refund Timelines:

Refunds will typically be processed within 3 business days after approval. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Contact Us:

If you have any questions or need to initiate a refund request, please contact our customer support team.

6. Policy Changes:

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By placing an order on our website, you acknowledge that you have read and agree to our refund policy.

Thank you for choosing us for your online orders. We appreciate your trust in our service.